Terms of service

GENERAL TERMS OF USE (T&Cs) : N LAB COMPANY (Nutrimuscle)

 

1. Purpose

These General Terms of Use ("Terms of Use") govern access to and use of the website www.nutrimuscle.com (hereinafter the "Site") and the associated services offered by N LAB Company.

2. Publisher Identification

Company N LAB – SAS - Chairman / legal representative: Théo Copolata - Share capital: €13,256.22 - Registered office: 38 rue de Berri, 75008 Paris, France - Paris Trade Register (RCS): 845 402 494 - Intra-EU VAT number: FR01845402494 - Contact: contact@nutrimuscle.com | +33 1 59 58 07 94 - Website: www.nutrimuscle.com

3. Acceptance of the Terms of Use

Access to the Site constitutes full and complete acceptance of these Terms of Use. If the user does not accept them, they must not use the Site.

4. Access to the Site

  • Access is available 24/7, subject to maintenance operations.
  • Nutrimuscle may temporarily suspend access for maintenance or updates.

5. User Obligations

  • Provide accurate information when registering or placing an order.
  • Not disrupt the operation of the Site (viruses, hacking, spam, etc.).
  • Respect intellectual property rights and applicable laws.

6. Site Content

  • Nutrimuscle provides content, images, videos, articles, products, and nutritional information.
  • The user agrees not to reproduce, copy, sell, or use this content without authorization.
  • Product information includes allergens, health warnings, and usage recommendations.

7. Liability

  • The Site is provided "as is." Nutrimuscle disclaims all liability for indirect damages, data loss, errors, or interruptions.
  • Links to third-party sites are provided for informational purposes only, and Nutrimuscle assumes no responsibility for their content.
  • Liability is limited to applicable legal obligations.

8. Registration and User Account

  • Access to certain features (ordering, subscription, loyalty program) requires creating a customer account.
  • The User agrees to provide accurate, complete, and up-to-date information.
  • The User is solely responsible for the confidentiality of their login credentials (email and password).
  • In the event of suspected fraudulent use, Nutrimuscle reserves the right to suspend or delete an account.

9. Proper Use of the Site

The User agrees to:

  • Use the Site in compliance with applicable laws and regulations.
  • Not misuse the Site's features for fraudulent or harmful purposes.
  • Not disrupt or attempt to disrupt the proper functioning of the Site (e.g., hacking, viruses, overloads).

Nutrimuscle may hold the User liable in the event of a breach.

Nutrimuscle strives to ensure the accuracy and timeliness of the information published, but cannot guarantee the absence of errors or omissions.

  • The User acknowledges using the Site at their own exclusive risk.
  • Nutrimuscle disclaims all liability in the event of:
    • interruption or unavailability of the Site,
    • data loss,
    • direct or indirect damages related to use of the Site.

10. Hyperlinks

  • The Site may contain links to third-party sites.
  • Nutrimuscle exercises no control over these sites and disclaims all liability regarding their content.

11. User-Generated Content

The Site allows customers to leave reviews and comments via the Yotpo module (app). Published content must be respectful, truthful, and comply with applicable legislation.

Nutrimuscle reserves the right of moderation and may remove any content deemed inappropriate, defamatory, offensive, or contrary to its values.

12. Personal Data

  • Data processing complies with our Privacy Policy
  • Service providers: Shopify, Klaviyo, Yotpo, LOOP, PayPlug
  • DPO contact: privacy@nutrimuscle.com

13. Cookies

  • Cookie management complies with our Cookie Policy
  • Consent via banner, with the option to change choices at any time

14. Subscriptions and Loyalty Programs

15. Intellectual Property

  • All content on the Site is protected by copyright, trademarks, patents, and other intellectual property rights.
  • Any reproduction or use without authorization is strictly prohibited.

16. Changes to the Site and the Terms of Use

  • Nutrimuscle may modify the Site, its features, and the Terms of Use at any time.
  • The applicable Terms of Use are those published on the Site at the time of access.

17. Reporting Illegal Content

  • Users may report any illegal content via contact@nutrimuscle.com.

18. Complaints and Mediation

  • Customer service: contact@nutrimuscle.com
  • In the event of an unresolved dispute, the option to refer the matter to a consumer mediator in accordance with Articles L.616-1 et seq. of the French Consumer Code.

19. Governing Law and Jurisdiction

  • These Terms of Use are governed by French law.
  • Any dispute shall be submitted to the competent French courts.